TESTIFY
In the world of cooperatives, social enterprise and social justice, it is necessary to have a skilled mediator that is familiar with non-hierarchical and complex organizational systems. Luckily Tauno Bilsted is an asset in our community. We hired him to help us overcome some challenges we were having with our group dynamics and he was critical in helping us to identify the problems and transform our organizational practices. Because Tauno has a breath of experience in the cooperative, non-profit and social services sectors, he knows how to ask the right questions, listen and guide the process in an intentional way designed for your particular circumstances. To this day, whenever we hit one of those old roadblocks again, we regularly reference the insight Tauno imparted during our mediation session that helped us to change our bad habits and heal.
- Lauren Melodia, General Manager
Milk Not Jails
The work that my family did with Tauno had a very positive impact. I worked with my youngest daughter, my older daughter, and my husband in different permutations. Sometimes a triad, a duo or all of us. The work gave us a way to talk about difficult things, old patterns of behavior and to recognize and practice how to communicate more directly. We discussed our expectations and how important it is to communicate them to each other.
Tauno, I think, above all brings kindness and empathy to the work he does. He is a great listener/observer, and made it possible for each of us to feel heard and seen. And to see and hear each other.
What I tell people about the work that we did with Tauno is that each member of the family felt safe with him, and that we all appreciated his approach a great deal. No easy trick with four different personalities!
Kate M
My organization was having a lot of internal conflict. We had a very contentious election with a lot of name calling and smearing and we did not know what to do to move forward. As a “Hail Mary,” I reached out to the NY Peace Institute at the last minute and to my surprise, Tauno responded and offered his mediation services for our next meeting. Tauno facilitated our meeting, kept order and guided conversation. I found it incredibly helpful for him to be there and it took a lot of weight off my shoulders since I usually lead the meetings.
Sarinya Srisakul
President
United Women Firefighters
Tauno mediated a conflict for us that was over 20 years old. There was a high level of mistrust and hostility between the two sides, after all this time. Tauno successfully navigated us through the process with a final resolution that allows us to move forward with a shared desire for the financial health of both organizations.
Linda Levy
Chief Executive Officer
Lower East Side People’s Federal Credit Union
We reached out to Tauno to help us improve our conflict resolution skills and to equip our team with techniques and strategies for running productive meetings. Tauno spent a good deal of time before our training session listening to staff members concerns, and tailoring a program that met our needs. He is an excellent listener and skilled at drawing out critical issues and asking the kinds of questions that lead to productive discussions. The training program he prepared covered skills and techniques, such as active listening, as well as a review of best practices for meeting facilitation. All the participants felt that they learned a great deal during the training, and one month later continued to incorporate aspects of the training into their work. Most of the participants had years of experience in running community engagement sessions, but benefitted as much as some of the newer members of the team. We hope to work with Tauno again to further explore some of the core issues in our work, and we would highly recommend him to other non-profits or community groups looking to improve their facilitation skills.
Maddalena Polletta
Trust for Public Land
NYC Playgrounds Program
I sought out Tauno after wrestling with a tangle of urgent interpersonal issues that needed immediate action. I was confronting long standing history with a collective. The group has numerous reinforcing issues that have sedimented into an impenetrable morass. Tauno’s facility as an engaged, nonjudgmental listener provided the space for me to parse the sticky issues that had become overwhelming and unmanageable. With tremendous calm and patience, Tauno carefully detangled knot after knot until we could look at the separate issues individually.
Free of judgment and without an agenda, Tauno helped me to distinguish needs from fears - and most importantly - identify the difficult places where the two overlapped /conflicted.
Tauno’s skillful listening and thoughtful questioning created a guided and supported space in which I found clarity and decisiveness. He helped me align my conflicting thoughts and feelings and in the process recover my agency in a fraught situation.
Suzanne Goldenberg,
Artist/Educator